Key Facts at a Glance
- • Withdrawal Period : 30 calendar days from the day of receiving the goods.
- • Condition : Goods stored dry and undamaged (reasonable inspection permitted).
- • Freight Pickup : For pallet goods (800–1,100 kg) with tail lift and pallet truck at your location.
- • Return Shipping Costs : Fixed rate 69.00 € incl. VAT per pallet (freight goods).
- • Quality Complaint : If moisture >15% or transport damage: pickup and replacement 100% free.
- • Refund : Within 14 days of receiving the withdrawal via the same payment method.
Statutory Cancellation Policy
Right of Withdrawal
You have the right to withdraw from this contract within thirty days without giving any reason. The withdrawal period is thirty days from the day on which you or a third party named by you took possession of the goods.
To exercise your right of withdrawal, you must inform us (CALORSELVA S.r.l., Via dell'Artigianato 18, 25030 Brescia (BS), Italy, Email: contatto@calorselva.it) of your decision to withdraw from this contract by an unequivocal statement (e.g., letter sent by post or email). You may use our online withdrawal form below.
To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (except for additional costs arising from your choice of a non-standard delivery), without undue delay and at the latest within fourteen days from the day on which we received your withdrawal notice.
We collect freight pallet goods at your address. You bear the direct costs of returning the goods at a fixed flat rate of 69.00 € incl. VAT per pallet.
Submit Withdrawal Online
Please fill in the form below. Your withdrawal declaration will be sent directly to our customer service by email.
Quality Guarantee: Moisture < 15% & Claims
All our firewood is kiln-dried strictly under European standards. Should delivered wood have a core moisture exceeding 15%, we replace your pallet immediately and free of charge or issue a full refund.